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Shipping Methods
1. US Standard Parcel Mail (7-10 days)
2. US Priority Mail Parcel (3 days)
3. International: UPS Standard International Mail (10-25 days)
4. International: UPS Priority Mail International (7-20 days)
**IMPORTANT: Please make sure your address is correct and is in English prior to check-out. Incorrect address information could result in delays.
Free Shipping
Free Shipping is available for US orders over $100.
Order Processing Time
Shipment date does not include processing time. Processing time generally takes 1-3 days depending on stock and during high demand periods it could take up to 5-7 days.
Tracking Information
Tracking information will be sent out after the item has been shipped out. If your tracking number has the character “UM” then it’s not 100% trackable. However, we can assure you that your package is still in transit. The tracking URL will inform you once the package is delivered.
Please keep in mind that sometimes tracking can be misleading. The first package scan may be upon arrival at a regional center near your address. This is common when packages are bulk processed by the USPS, FedEx or UPS. The first package scan may not happen until it is successfully delivered to your residence. So, if your tracking is not updating as expected don't panic.
Missing Packages
1. SGS is not responsible for packages lost/undelivered because of an incorrect address that the customer provided
2. Verify your shipping address associated with the order
3. If the address is correct, please look for notices by your mail carrier and look around the delivery area/ask family members or housemates that might have accepted the item on your behalf.
4. Also it is helpful to contact local post offices in case they are holding the package for any reason or if there are any reported delivery delays.
5. If you suspect your package has been lost/stolen after delivery, please contact your local post office and see if they have the package for pick up. It is common for USPS to keep packages if they do not fit in the mailbox or if there is no secure location for delivery.
Customs/Duty Taxes
1. SGS is not responsible for any custom taxes or fees associated with the packages. By US law, we must list all contents in shipments. Cost for additional customs & taxes vary by country. (Ex. For Europe, any order over 15 EUR ($19.17 USD) will get charged customs fee and orders over 135 EUR (~$150 USD) will be charged an additional import tax.) For more information about custom taxes please contact your local customs tax office.
2. Customer is responsible for packages withheld by local customs office because of this. SGS is not responsible for refunds/returns sent back to us because of this.
Unfortunately, we only have access to as much information that is available on the tracking page. The carrier is responsible for any lost mail and we cannot issue any refunds on lost packages The most we can do is file a case. We apologize for any inconvenience in this regard.
Shipping Address Changes
Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though. If your package returns to us due to an incorrect address, it will be canceled and refunded.
Delivery delays in your area
For more information on delivery delays worldwide, please contact your local post office to inquire about more information in your area.
Postal Holidays: No mail is processed during national and Postal Holidays. Please factor this into the delivery time when estimating arrival.
Monday, January 1 New Year’s Day
Monday, January 15 Martin Luther King Jr. birthday
Monday, February 19 Washington’s Birthday (observed)
Monday, May 28 Memorial Day
Wednesday, July 4 Independence Day
Monday, September 3 Labor Day
Monday, October 8 Columbus Day
Monday, November 12 Veterans Day (observed)
Thursday, November 22 Thanksgiving Day
Tuesday, December 25 Christmas Day
